Kiroro Grand Japan

Excellent service for drinking, especially Coffee Service by Mr. Jay Lord.
His considerations service made me feel comfortably each time.

A heartfelt thank you to so many amazing GOs across the resort:

Restaurant: Dogan, Angel, Chef Angel, Dolphin, Eko

Mini Club: Jacki, Amas, Ayaka, Jenny, Syasya, Jesse, Rachel, Yuna, Nina

Bar: Robin, Ferry

Amazing Family: Ron, Cerys, Rizan

Sports: Kevin, Jimmy, Luke, Martin, Kosuke, Oliver, Lohan

A very special mention to Harry. Thank you for being such an all-round superstar as a mini club GO, lifeguard, mountain bike coach, entertainer, and even magician’s assistant to Yihong. You truly made a difference to our stay.

To all of Yijun and Yihong’s wonderful friends who made their holiday so special, Ayaka, Amas, Jacki, Syasya, Rizan, Angel, Chef Angel, Chef Eko, Sam, Crystal, Oceane, and many more, thank you for the care, energy, and joy you brought every day.

Although this was our first visit to Kiroro Grand, it felt like coming home thanks to seeing so many familiar faces from other Club Med resorts, especially friends from Tomamu and Bintan.

It has also been incredibly rewarding to see how much many of you have grown over time. From Syasya when we first met her in Bintan, to Ayaka from Tomamu last year, and Jesse, from her early days at Tomamu on the archery range to now shining as a true superstar on the circus stage, it has been inspiring to witness such growth and passion.

Finally, thank you to Jimmy, Kevin, and Martin for the daily morning tennis sessions. I may still be swinging like I am playing baseball, but I look forward to improving on our next visit.

Thank you again to the entire team for making this such a memorable and meaningful family holiday. We cannot wait to come back.

My past 3 stays in Club Med Bali alway amazing. But my 6-day stay at Club Med Kiroro Grand went way beyond expectations! This isn't just a resort; it truly feels like coming home. The Summer team under ​CDV Zack are fantastic!
Despite his busy schedules, Zack constantly checked in with us to make sure everything was good. Making small talks with us about the village or other different villages.
​Great thanks to Hafiz, Joa, and Bob for the seamless welcome the moment we stepped in. Joa always there with her team members Ing, Oat, Sae, and Raditto to help us when we in doubt.
Irene from Discovery centre also wonderfully assisted us with our booking of activities and transport for our Otaru day trip. Keeping us updated on the itinerary and confirmation.
​Dining Experience were incredible! Thanks to Dogan, Eddy, Chef Sachin, Sommelier Lucky, Maki, Aryanta, Ami, Chef Subashi (for the fun cookie class) and Angel. I always look forward for meal times. Robin, Jack, Dolphin, and Verby always ready to surprise me with delicious drinks at the Bar counter!
​We had a great service experience from Julio, Ida, Poppy, and Amy in the boutique, Katie and Min Jia at the spa.
Huge appreciation goes to Ameen from housekeeping—amazingly, he even remembered us from our Bali stay!
​Big shout outs to the GOs—Sam, Harry, Cerys, Jesse, Ron, Top，Martin, Oliver, Alaia, Kei, Dhani, and Jacky—for bringing endless energy and friendship!
​Too many faces and names left unsaid, but thank you all for setting a new bar for hospitality.
​Merci et à bientôt! Thank you and see you! ありがとう、またね!

If TripAdvisor allowed it, I would happily give 10 stars.

We've been fortunate to visit several Club Med villages over the years, and every village has its own unique charm. However, Club Med Kiroro Grand has truly set a new benchmark for what Club Med hospitality should be.

From the moment we arrived, we never felt like guests—we felt like family returning home. Every team member we met genuinely cared about making our stay special, and that feeling stayed with us throughout the entire holiday.

A huge thank you to CDV Zack for leading such an incredible team. His leadership is evident in the warmth and positivity throughout the village.

Our appreciation goes to Joa, Hafiz, Bob and their teams, Irene from the Discovery Centre, F&B Manager Dogan, Restaurant Manager Eddy, Executive Chef Sachin, Angel, Aryanta, Maki, Jane, Sommelier Lucky, and every member of the serving team at Yochi Main Restaurant for delivering outstanding food and even more outstanding hospitality.

Thank you also to Robin, Jack and Dolphin at the bar for the amazing drinks and great conversations, Chef Subashi for the memorable cookie-making class, Ameen and the housekeeping team for keeping everything spotless, Julio, Ida and Poppy at the boutique, and Min Jia at the spa.

To Sam, Jesse, Ami, Amy, Martin, Ron, Oliver, Alaia, Kei, Ing, Oat, Harry, Top, Cerys, Veby, Chiroro, Sae and Dhani, as well as every other G.O. and G.E. whose names I may have unintentionally missed—thank you. Every smile, every greeting and every conversation made us feel genuinely welcome.

Beautiful scenery may attract guests to Kiroro, but it is the people who make them want to return.

Thank you, Team Kiroro Grand, for giving our family one of the most memorable holidays we've ever had. This wasn't goodbye—it was simply, "See you again."

Visited a number of club meds, however is a first in alps, thinking not much to do. MAN, I was sooooo wrong.
6 nights and yet to cover everything
The lobby is real impressive
Food is quality amazing
We coincides with matsuri festival, so much feels

As usual, the G.Os
Always a tearful good bye

Appreciate many thanks to all beloved G.Os
Natsumi
Ai
Ing
Darcy
Angel
Top
Azura
Oat
Ida
Bonus
Lucky
Jesse
Luke
Luke’s girlfriend
Jack
Dolphin
Verby
Kei
Ann
Oliver
Jimmy
Martin
Ron
There’s many many more.
Meal times are always the best time

Of course Zack!
欢迎光临，谢谢光临